We want you to be confident that Elocira is right for you. This Refund Policy explains our 14-day money-back guarantee, how subscription cancellation works, and how to request a refund.
1. First-purchase guarantee
You may request a full refund for any reason within 14 calendar days of your first paid purchase. The guarantee applies to your first Flex Hours purchase or the first payment for an Elocira subscription and is available once per customer.
There is no interview-minute or session limit for eligibility. The free trial does not affect the guarantee.
2. Subscription renewals
You may request a full refund for a subscription renewal within 14 calendar days of the renewal charge. There is no usage-based qualification.
When a renewal is refunded, the subscription ends and the allowance supplied by that renewal is removed.
3. Cancellation
You can cancel a subscription at any time without a cancellation fee. Cancellation prevents the next renewal but does not automatically request a refund.
If you cancel without requesting a refund, your subscription access and current allowance continue until the end of the period you already paid for. Subscription allowances expire when that paid period ends. Separately purchased Flex Hours remain available until used.
4. Refunds we always provide
We will refund a verified duplicate charge, a charge made after a cancellation became effective, an unauthorized charge, a purchase we could not activate, and any charge that applicable law requires us to refund. These refunds are not restricted by the first-purchase guarantee.
5. What happens after a refund
Approved refunds are returned to the original payment method without a processing fee. Access associated with the refunded payment ends, and any remaining hours supplied by that payment are removed.
We aim to initiate an approved refund within two business days. Your bank or payment provider may take an additional 5–10 business days to display it.
6. How to request a refund
Email support@elocira.com from the address associated with your account. Include the purchase date, plan, payment or order reference, and a brief reason so we can locate the charge. We aim to respond within two business days.
You do not need to complete a call, submit a testimonial, or provide evidence of a product defect to use the money-back guarantee.
7. Consumer rights
This policy does not limit any non-waivable refund, cancellation, withdrawal, or consumer-protection rights that apply where you live.