Terms of Service

1. Eligibility and accounts

You must be at least 18 and legally able to enter into a contract. You must provide accurate account information, keep credentials and device access secure, and promptly notify us of unauthorized use. You are responsible for activity under your account.

2. The Services

Elocira provides interview preparation, live transcription, AI-generated guidance, session organization, and post-interview review tools. Features, supported platforms, limits, and availability may change. We may modify, suspend, or discontinue a feature where reasonably necessary and will provide notice when required by law.

3. Recording, consent, and lawful use

You may use capture, transcription, screenshots, or real-time assistance only when lawful and permitted by the relevant employer, interviewer, platform, and organization. Before capturing any other person, you must give all legally required notices and obtain all required consents. You must stop capture if consent is withdrawn.

You may not use the Services to deceive, impersonate, harass, discriminate, invade privacy, violate confidentiality or intellectual-property rights, evade an interview rule, make automated employment decisions, develop malware, reverse engineer the Services except where law permits it, disrupt our systems, or engage in illegal activity. You may not submit information you lack the right to use.

4. User Content and AI output

You retain ownership of User Content. You grant us a limited, non-exclusive license to host, copy, transmit, transform, and process it only as needed to operate, secure, and improve the Services, comply with law, and follow your instructions. You represent that you have the necessary rights and permissions for User Content.

AI output may be inaccurate, incomplete, biased, or inappropriate and may resemble output provided to others. You must evaluate it and remain responsible for what you say, submit, or do. Output is not a promise of employment, performance, or any other result.

5. Our intellectual property

The Services, software, design, branding, and related materials are owned by or licensed to Elocira and protected by law. Subject to these Terms, we grant you a limited, revocable, non-transferable right to use the Services for your personal or internal professional purposes. No other rights are granted.

Your account is for use by the registered individual and may not be shared, transferred, resold, or made available to others. You may not use the Services as a service bureau or transcription service for third parties, operate them through bots or other automation, run continuous or bulk transcription, conduct load testing without our written permission, use them primarily for purposes unrelated to interviews, or circumvent technical, account, usage, or security restrictions.

6. Plans, billing, cancellation, and refunds

Prices, included usage, renewal periods, and applicable taxes are shown at purchase. Purchases activate immediately after successful payment. Subscriptions renew automatically until cancelled, and you authorize recurring charges to your selected payment method. You can cancel at any time before the next renewal to prevent future charges, without a cancellation fee. Unless you request a refund, cancellation takes effect at the end of the paid period and access continues until then.

Unused subscription allowances may expire at the end of a billing period, while separately purchased non-expiring hours remain subject to the terms shown at purchase. Eligible first purchases and subscription renewals are covered by our 14-day money-back guarantee. We may correct pricing errors and change future prices with advance notice.

“Unlimited” means that a plan has no fixed monthly interview-hour allowance for ordinary, individual use of Elocira's interactive interview features. It does not permit prohibited account sharing, resale, automated or continuous operation, bulk transcription, or other misuse described in these Terms. To protect the security, availability, quality, and economic sustainability of the Services, we may apply reasonable safeguards such as concurrency limits, rate limits, temporary throttling, or feature restrictions. These safeguards do not convert an Unlimited plan into a fixed monthly allowance.

7. Suspension and termination

You may stop using the Services at any time. We may restrict, throttle, suspend, or terminate access if we reasonably believe that your use violates these Terms, is unlawful or fraudulent, creates a security or operational risk, harms us or others, materially exceeds ordinary individual use, threatens service availability or economic sustainability, exposes us or another party to liability, or if you do not pay amounts when due.

We may also discontinue the Services or decline to renew an account or plan at our discretion, subject to applicable law. Where practical, we may provide notice and an opportunity to cure, but we may act immediately when we consider it necessary. Except where applicable law requires otherwise, we may take these actions without providing a reason. We are not required to disclose information that could compromise security, fraud prevention, abuse detection, confidential information, or the rights of others. If we terminate prepaid access for reasons unrelated to your breach or misuse, we will provide any refund required by applicable law.

Provisions that by nature should survive termination—including ownership, payment obligations, disclaimers, liability limits, and dispute terms—will survive.

8. Third-party services

The Services may rely on or link to third-party products. We do not control those services and are not responsible for their content, availability, or separate terms. Your use of them may be governed by their own agreements.

9. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” We disclaim implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing. We do not warrant uninterrupted, secure, or error-free operation, or the accuracy of transcripts or AI output. Nothing in these Terms limits mandatory consumer rights.

10. Limitation of liability

To the maximum extent permitted by law, Elocira and its affiliates, officers, employees, and providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, opportunity, goodwill, or data. Our aggregate liability arising from the Services will not exceed the greater of US $100 or the amount you paid us during the 12 months before the event giving rise to the claim. These limits do not apply where liability cannot legally be limited.

11. Indemnity

To the extent permitted by law, you will defend and indemnify Elocira from third-party claims arising from your unlawful use of the Services, User Content, violation of another person’s rights, or failure to obtain required recording or transcription consent. This does not apply to the extent a claim results from our own breach or misconduct.

12. Disputes and general terms

Before filing a claim, you and Elocira agree to try in good faith for 30 days to resolve it by emailing the other party. These Terms are governed by the laws applicable where Elocira’s operating entity is established, without regard to conflict-of-law rules, except that mandatory laws in your place of residence continue to apply. Courts with jurisdiction over that operating entity will have non-exclusive jurisdiction unless applicable law requires otherwise.

If part of these Terms is unenforceable, the remainder stays effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a reorganization or transfer of the Services. These Terms and incorporated policies are the entire agreement concerning the Services.

13. Changes and contact

We may update these Terms. Material changes will apply prospectively, and we will provide notice as required. Continued use after the effective date means you accept the revised Terms. Questions may be sent to support@elocira.com.